At Prolite Rod Technology, we’ve always believed that fishing rods are more than just tools—they’re companions on your fishing adventures. Every rod we craft is built to last, but we also know that gear can go through a lot over time. That’s why we’re as dedicated to excellent customer service as we are to making high-quality rods. Recently, Rod Holmes, a longtime supporter, shared his experience in the Addicted Fishing Forum, and we’re excited to highlight his story.
Here’s what Rod had to say:
"I just wanted to give a shout out to a local business that puts out a great product, and the customer service is second to none. I bought this rod probably 6 or 7 years ago, and I busted a guide on it. I sent it back, and not only did they fix the guide, but they also fixed the butt on the rod that had a crack in it (No charge). Thanks, Chris Wegeleben at Prolite Rod Technology, for getting this fixed and back to me super quick!!"
Rod’s post truly captures what we strive to achieve here at Prolite. His rod had been with him for six or seven years, enduring plenty of fishing trips, and when a guide finally gave out, he sent it in for a repair. But our team noticed a crack in the butt of the rod as well. Rather than just fix what was expected, we decided to take care of both issues, free of charge. Getting Rod’s rod back to him quickly was a top priority, so he didn’t have to miss out on any time on the water.
After reading Rod’s shoutout, we responded in the forum to express our appreciation:
"Rod Holmes, thanks so much for the shout-out and for being a longtime supporter! It’s always nice to reward those who don’t expect anything in return, and it’s clear you've taken great care of your rod over the years. A well-maintained rod can have a long, productive life, and we’re here to make sure it stays in top shape for every trip. I’m glad we could get it back to you quickly, and I appreciate the trust you’ve placed in Prolite Rod Technology. Tight lines!"
Rod’s post is a great example of what we aim for in every customer interaction. We want to be there for our anglers—whether you need a new rod or a quick repair—and we’re always happy to go the extra mile. Taking care of the gear you rely on is just part of who we are, and we love helping you get back out on the water as quickly as possible.
To all our customers, we want to say thank you for your continued support. Your trust and loyalty mean everything to us, and we’re here to keep your rods in the best shape possible, no matter how many years you’ve had them. If you ever need a repair or have any questions about your gear, don’t hesitate to reach out.
Tight lines and happy fishing!
- The Prolite Rod Technology Team 🎣
